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SLEEP SUPPORT
We’re here to provide world class customer service and tell you about all things related to Nectar.
Welcome to Nectar Sleep Support! We’d love to answer any questions, resolve any issues, or just talk about sleep. Customer service is the backbone of what we do. Please feel free to call Nectar Sleep Support as well as chat and email. We’re always happy to hear from you!
NECTAR SUPPORT TEAM
9am - 5.30pm Monday to Friday (Phones available Monday-Thursday 9am-2pm)
TOP QUESTIONS
Nectar makes the most comfortable mattress available, and sells the Nectar directly to you cutting out middlemen and markups. You enjoy the best mattress at a much better price. Nectar is designed for every type of sleeper and arrives backed by our Full Comfort Guarantee and Forever Warranty, plus a full year sleep trial so you can make sure Nectar is right for you, at no risk. Nectar arrives straight to your door. If you like, for a small fee, we can remove your old mattress at the same time. Thousands of Nectar customers and over 20 mattress review sites think Nectar is the most comfortable mattress you can purchase. And if you don’t agree, we’ll take Nectar back (terms apply) and refund your full purchase.
Nectar provides you with a full year, 365 nights to enjoy Nectar and figure out if Nectar is right for you. If you decide for any reason that Nectar is not your ideal mattress, we’ll remove the mattress from your home and refund your payment 100%. Our trial is 3 times longer than any other we have seen. Fewer than 3% of Nectar sleepers return their Nectar.
Nectar will be the most comfortable mattress you ever owned if setup properly. Most foundations, bases, including slatted or divans work as well as an adjustable frame. We do not recommend placing your mattress on the floor, plastic base, or home-made foundation.
We currently have a partnership with Splitit. They allow you to utilise your existing line of credit and create an instalment repayment plan (more information).
We currently offer 2 delivery options. First, a free service that will deliver your Nectar Mattress to your door. We also offer a premium delivery service, Delivery to a Room of Choice. This service costs £20 and you can select it during the checkout process.
For both services, you will receive a tracking link the evening before your scheduled delivery, it will also confirm your 3 hour delivery window.
You will be contacted by one of our Nectar Sleep Specialists if your delivery postcode falls outside of our 48 hour delivery areas to advise you of the delivery timeframe.
After sleeping on Nectar the words customers use in their 30 day feedback surveys are “love” or “need.” Nectar is contouring and supportive to help you get your best night’s sleep.
Forever is a long, long time… and that’s how long we guarantee the construction, materials, quality and durability of Nectar for the original purchaser. If you own a Nectar and sleep on a Nectar we believe Nectar should be the only mattress you ever need. We back up Nectar’s quality in absolute terms, with no wishy washy legal speak.
It’s rare, but when it happens, we make it easy. We will work with you to arrange pick up (terms apply) and refund you once we’ve received your mattress. Just give us a call or send us an email, we will make the process painless and fast.
Our team of experts who have been certified in our own Sleep Academy are here to offer honesty, facts, friendliness and support.
“I love my job - Every day I see how Nectar changes lives. Customers who have struggled with aches and pains resulting in restless sleep (some for years) write in to share their stories and thank Nectar for giving them a good night's sleep... and even alleviating chronic pain in some cases. That's pretty fantastic!”
-Lizzie
We delight in traversing in this journey together with you.
You will be as comfortable asking us for help as you are sleeping on this unbelievably comfortable mattress
Quality is at the forefront of what we do from every layer of foam in our mattress to every experience with every one of our valued customers
“I must admit that I am both a Nectar employee and a Nectar customer. The first night I slept on my Nectar I had one problem. It was too comfortable and I didn’t want to go to work. Occupational hazard? I love sharing my experience with customers who are searching for the most comfortable mattress. It makes my job easy to be able to tell everyone how much I love the product I support.”
-Nancy
