We believe that the Nectar mattress will be the most comfortable mattress you have ever
bought. Getting used to a new mattress can take up to 30 days (we call this the adjustment
period), and therefore to give you and your Nectar the best chance of getting along you will
be able to return your opened mattress from the end of this adjustment period right up to
the end of the 365 trial.
To initiate a return, please call Customer Service on 0808 501 5373 or contact us by e-mail at firstname.lastname@example.org.
Once return eligibility is confirmed, one of our team will help facilitate that process from
start to finish. To be preliminarily eligible for a return:
- You have had your mattress for more than 30 days
- You must still be within your 365-night trial period; and,
- Your mattress must be clean, undamaged and in a condition that would enable us to donate
Upon approval, you will be refunded the full unit price of the mattress, less the value of
any discount, previous refunds or promotional items received with the purchase, to your
original method of purchase.
For unopened mattresses, you may return your mattress for any size or order errors without
having to wait the required 30 days after delivery. We recommend confirming the size of your
mattress prior to opening it; the size is listed on the on the outside of the packaging. In
the event that you would like to return your unopened mattress, you have 365 calendar days
after the date of delivery to exchange your mattress. You are allowed one exchange, not
including any exchanges that are initiated due to manufacturer defect.
All opened items that are eligible for return (e.g. within the 365-night trial period) must
be kept until 30 days after delivery.
For more details please check our Terms & Conditions.
Mattress Removal fee is non-refundable once an item has been collected. If you have
purchased our Mattress Removal Service and have quickly changed your mind after finalising
your purchase, prior to our collection of your mattress you may contact your Customer
Service representative to discuss your options for refunding your Mattress Removal fee.