OUR COMMITMENT TO YOUR PRIVACY
Information We Collect
How We Use Your Information
How We Disclose Your Information
Cookies and Other Tracking Mechanisms
Do Not Track Disclosure
Your Rights and Choices
Information We CollectWe collect information about you directly from you, from third parties, and automatically through your use of our Services. We may combine information collected from or about you from these various sources.
Information We Collect Directly From You.We may collect information about you directly from you. For example, if you purchase a product or service, we will collect your name, billing and shipping address, email address, telephone number, and payment card information. We will also collect any other information that you provide to us through our Services. For example, if you chat with us through our Site, we will collect the contents of any messages you send us; if you elect to tell us how you sleep we will collect that information (e.g., sleeps with – myself and wife and kids); if you sign up to receive emails from us, we will collect your email address; if you do not complete the checkout process once you have begun, we may contact you to see if you need assistance; and if you complete a survey on our Site, we will collect your responses to the survey.
Information We Collect About You from Third Parties.We may also collect information about you from third parties. For example, if your friend refers you to our Services, then we may collect information such as your email address from your friend.
Information We Collect Automatically Through Our Services.We automatically collect information about you through your use of our Services, including, without limitation your IP address, location, browser type, domain name, the website that led you to our Services, the website to which you go after leaving our Services, the dates and times you access our Services, and the links you click and your other activities within the Services. Please see our Cookies and Other Tracking Mechanisms section below for more information. We may combine information we collect automatically with information we collect directly from or from third parties.
The legal bases we rely on:The law on data protection sets out a number of different reasons for which we may collect and process your personal data in certain circumstances, including:
We can collect and process your data with your consent. For example, if you have given your consent to receiving marketing material from us at the point we collected your information.
We need your personal data to comply with our contractual obligations. For example, where you have provided us with your email address to receive our services, we will use this information in order to effectively deliver and communicate our services. For example, where you have provided a delivery address so we can deliver your order.
If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting us to applicable law enforcement.
We may require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, it is in our legitimate interests to ensure that content from our Services is presented in the most effective manner for you and your computer and we provide you with the information, products and services that you request from us.
How We Use Your InformationWe may use your information, including personal information and user content, for the following purposes:
Providing and Improving Our Services
To provide and maintain our Services; to improve our Services; to develop new features, products, or services; to perform technical operations, such as updating software; and for other customer service and support purposes.
Research and Analytics
To analyse how you interact with our Services; to monitor and analyse usage and activity trends; and for other research, analytical, and statistical purposes.
Protecting Rights and Interests
To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; to respond to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request, whether formal or informal, from law enforcement or a governmental authority.
Our promotional updates and communicationsWhere permitted by one of the legal bases above, we will use your personal information for marketing analysis and to provide you with promotional update communications and with news and newsletters, special offers, promotions, and other information we think may interest you; and for other informational, marketing, or promotional purposes by email, SMS and letter about our Services and those of carefully selected third parties.
Accessing, Modifying, or Deleting Your Personal Information
Opting out of Marketing Emails
We may send periodic promotional emails to you. You may opt out of such communications by following the opt-out instructions contained in the email or emailing us at firstname.lastname@example.org. Please note that it may take up to ten (10) business days for us to process opt-out requests.
How long we keep your informationWe retain personal data for as long as is necessary to fulfil the transactions you have requested, for key business requirements such as marketing or for essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. The criteria we use for determining retention periods for different categories of data will vary but may include: – how long we need to keep personal data to provide our services and operate our business, for example improving the performance of our Sites or maintaining appropriate financial or business records; – the expectations of our customers, for example our customers may expect that their registration details will be retained for a certain period should they choose to return to our Sites; – whether we are subject to legal, regulatory or contractual obligations to retain the personal data, for example mandatory retention requirements for tax reporting purposes; and – the sensitivity of the personal data we are handling, for example were we to collect more sensitive personal data we would expect to hold it for shorter periods.
How We Disclose Your InformationWe may disclose your information, including personal information and user content, as described to you at the time of collection or disclosure or as follows:
We may disclose your information to other Nectar users. For example, if you post review to our Site, we will display your review, and other information to all visitors to our Site.
We may disclose your information to our vendors, service providers, agents, or others who perform functions on our behalf. For example, we may disclose your information to third-party service providers to process payments on our behalf.
We may disclose your information to another entity in connection with, including during negotiations of, an acquisition or merger, sale or transfer of a business unit or assets, bankruptcy proceeding, or as part of any other similar business transfer.
Protecting Rights and Interests
We may disclose your information to comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; in response to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request, whether formal or informal, from law enforcement or a government official.
Aggregate and De-Identified Information
We may disclose aggregate, anonymous, or de-identified information about users for marketing, advertising, research, compliance, or other purposes.
The Cookies We SetBelow you’ll find the cookies and other technologies that we set when you visit our Site and their purpose. To help you better understand why we’re setting them, we’ve used the categories and definitions set by the International Chamber of Commerce (“ICC”): Strictly Necessary: cookies that enable the services that you have specifically asked or paid for; Performance: cookies that collect information on how visitors use Our Site including the pages visited and most frequented as well as the sources of our traffic. They are used to help us improve how the site works; Functionality: cookies that help us remember the choices you have made so we can provide you with a more personalised experience; and Advertising: cookies used to deliver more relevant ads, and to make sure you don’t see the same adverts over and over again.
|__stripe_mid||Payment information||Stripe Service|
|__stripe_sid||Payment information||Stripe Service|
|geoloc||User country||User experience|
|vuid||Video display||Vimeo Service|
|checkout_model||Checkout form data (shipping info, billing, etc…)||Checkout|
The Cookies Set by our Partners and Other Data ProcessorsWe have several partners who also set cookies and other technologies on our Site. These partners include companies that help us better understand how to serve you, companies that serve our house ads, power the tools on our Site, and companies that require cookies for their social applications to work. They include:
|Doubleclick||Helps provide more relevant display advertising.||Advertising|
|Bing Ads||Helps provide more relevant advertising on Bing websites||Advertising|
|Google Adwords||Helps provide more relevant advertising on Google websites||Advertising|
|Tradedesk||Helps provide more relevant display advertising.||Advertising|
|Adloox||Helps provide more relevant display advertising.||Advertising|
|Taboola||Helps provide more relevant network advertising.||Advertising|
|Twitter Advertising||Helps provide more relevant Twitter advertising.||Advertising|
|Facebook Custom Audience||Helps provide more relevant Facebook advertising.||Advertising|
|Google Dynamic Remarketing||Helps provide more relevant advertising on Google websites.||Advertising|
|Yahoo DOT tag||Helps provide more relevant advertising on Yahoo websites||Advertising|
|Outbrain Pixel||Helps provide more relevant Outbrain network advertising.||Advertising|
|Outbrain Amplify||Helps provide more relevant Outbrain network advertising.||Advertising|
|Talkable||Helps provide personal offers.||Advertising|
|Criteo||Helps provide more relevant network advertising.||Advertising|
|Digital Window||Helps provide and track affiliate offers.||Advertising|
|Impact Radius||Helps provide and track affiliate offers.||Advertising|
|Comm 100||Allows for on-site text communication.||Customer Interaction|
|Kustomer||Allows for customer preferences to be retained e.g. username or language or region.||Customer Interaction|
|Trustpilot||Allows for customer feedback and reviews.||Customer Interaction|
|Google Tag Manager||Helps manage on-site tags and cookies||Cookie Management|
|Google Analytics||Google reporting tools and these cookies are used to measure…||Site Analytics|
|Yahoo Analytics||Yahoo reporting tools and these cookies are used to measure…||Site Analytics|
|Mixpanel||Mixpanel reporting tools and these cookies are used to measure…||Site Analytics|
|Pingdom||Pingdom reporting tools and these cookies are used to measure…||Site Analytics|
|Heap||Heap reporting tools and these cookies are used to measure…||Site Analytics|
|Hotjar||Hotjar reporting tools and these cookies are used to measure…||Site Analytics|
|Klaviyo||Helps provide relevant email communications.|
|Facebook Connect||Helps provide more relevant Facebook advertising.||Site Analytics|
Interest-Based AdvertisingWe may use third parties such as network advertisers to serve advertisements on our Services and on third-party websites or other media (e.g., social networking platforms). This enables us and these third parties to target advertisements to you for products and services in which you might be interested. We may provide these third-party advertisers with information, including personal information, about you. For more information about how to turn this feature off see section above “Disabling Cookies” or visit https://www.youronlinechoices.co.uk
Do Not Track DisclosureOur Services do not respond to Do Not Track signals. For more information about Do Not Track signals, please click here. You may, however, disable certain tracking as discussed in the Cookies and Other Tracking Mechanisms section above (e.g., by disabling cookies). You also may opt-out of targeted advertising by following the instructions in the Interest-Based Advertising section above.
SecurityWe have taken steps to help protect the personal information we collect. However, no data security measures can guarantee 100% security. You should take steps to protect against unauthorised access to your device and account by, among other things, choosing a robust password that nobody else knows or can easily guess and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorised password activity.
Your rightsYou have the right under certain circumstances:
- to be provided with a copy of your personal data held by us;
- to request the rectification or erasure of your personal data held by us;
- to request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);
- to object to the further processing of your personal data, including the right to object to marketing (as mentioned in ‘our promotional updates and communications’ section);
- to request that your provided personal data be moved to a third party.