LIMITED WARRANTY TERMS
Your new Nectar mattress (“Mattress”) and Nectar Mattress Cover (“Mattress Cover”) is covered by a Limited Nectar Forever Warranty (the “Warranty”) for the full period of the original owner’s (“you”) ownership and use.
WHO IS COVERED
This warranty is valid only for the original purchaser from the original purchase date of the Mattress and Mattress Cover and is non-transferable. The “original purchaser,” for the purposes of this Warranty, is the first purchaser of the Mattress or Mattress Cover from Nectar. Please retain a copy of your receipt as proof of purchase and owner.
If the original purchaser sells or otherwise relinquishes ownership of the Mattress or Mattress Cover to another person, this Warranty terminates and the subsequent owner accepts that the Mattress or Mattress Cover shall not have the benefit of this Warranty.
WHAT IS WARRANTED
This Warranty extends to Mattresses manufactured by Nectar Sleep Ltd (“Nectar”) and purchased directly from Nectar. Some parts of this Warranty also extend to Mattress Covers.
Nectar warrants the Mattress and Mattress Cover, in its original packaging, sold to you shall be free from defects in material and workmanship set forth below (“Defects”) for the full period of ownership by you and use by you commencing from the time your Mattress or Mattress Cover is delivered to you.
Replaced or repaired Mattresses or Mattress Covers are subject to the same Warranty as the original Mattress [or Mattress Cover. For example, if you obtain a replaced or repaired Mattress or Mattress Cover the warranty term of the replaced or repaired Mattress or Mattress Cover begins from the date of purchase of the original Mattress or Mattress Cover.
THE FOLLOWING DEFECTS ARE COVERED
Deterioration causing the Mattress to have a visible indentation greater than four centimeters (4cm) that is not associated with an indentation or sag which results from use of an improper or unsupportive bed foundation or base. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and user(s).
Any physical flaw in the Mattress that causes the foam material to evidence degradation, split or crack, despite normal usage and proper handling.
Any manufacturing defect in the assembly of the Mattress Cover.
THIS MATTRESS AND MATTRESS COVER WARRANTY DOES NOT COVER
Any Mattress or Mattress Cover which has been subject to misuse, neglect, accident or used in violation of instructions, including instructions to place the Mattress on proper bed frame.
A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress.
Defects caused by physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains.
Mattresses or Mattress Covers sold “reconditioned”, “used”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress or Mattress Cover is not “new” or of “first quality”, or has previously been purchased or used by another consumer.
In the event of a Defect (as defined above), Nectar’s sole liability and your sole remedies under this Warranty will be:
- For the first 10 years of ownership, we will replace your Mattress and/or Mattress Cover with a brand new Mattress/Mattress Cover at absolutely no charge to you.
- In years 10+ Nectar will completely repair and re-cover your Mattress/Mattress Cover, or replace your Mattress/Mattress Cover, at our option. The only charge you will incur will be a transportation costs of £65 each way, which charges will be waived if a Defect is confirmed by us, to exist.