Nectar RETURNS

TRY Nectar FOR 365 NIGHTS. HAPPINESS GUARANTEED.

We make it easy to test The Most Comfortable Mattress in your own home.

365 Night Trial

Nectar offers a 365 night trial, which is the longest trial period in the mattress industry. The trial begins the day the mattress is delivered, and extends for 365 nights so you can experience Nectar for a full year. If you don’t love your Nectar, you can get your money back (terms apply)

The Time You Need

They say that a lot can happen in a year, and we agree. That’s why we give you a full 365 night trial to make sure you agree that Nectar is the most comfortable mattress. Sleep experts agree it can take weeks for your body to adjust to a new mattress, we call the first 30 days an Adjustment Period. Nectar gives you the time you need to feel confident in your sleep.

All Four Seasons

Nectar has been specifically engineered to sleep cool with Adaptive Cooling Technology Cover and two layers of Memory Foam which responds to your body to dissipate heat and moisture. We stand by our promise that you’ll never sleep hot with Nectar. We give you a full year to test Nectar in all four seasons so you can say hello to sleeping cool, year round.

Easy Returns, Money Back Guaranteed

It is rare when someone returns their Nectar, but it is a very simple and easy process should it happen. Just contact customer service who will confirm your original purchase and schedule a convenient pickup date. After we receive the mattress back in our facility, you can expect a full refund (terms apply).

NO QUESTIONS ASKED

Although I didn’t purchase the mattress the return process went smoothly and efficiently with full refund being made.

- J Meldrum, UK

EASY RETURN

Although the mattress wasn’t for us (a bit too soft for my back problems) the updates and customer service are phenomenal. They kept us informed every step of the way and returning was a doddle. I would not hesitate to recommend this company to anyone.

- Anna, UK

SENT BACK EASILY

Hi I must say sadly this mattress was not for me. I had to return it to Nectar. How ever I give Nectar Mattress a full 5 star due to their outstanding customer service, a quick return pick up, a quick money refund, and outstanding help that your support team gave me. Many thanks all you guys and girls.

- P Hornett, UK

FAQ

What do I need to do if I want to return my Nectar mattress?

Returns:

We believe that the Nectar mattress will be the most comfortable mattress you have ever bought. Getting used to a new mattress can take up to 30 days (we call this the adjustment period), and therefore to give you and your Nectar the best chance of getting along you will be able to return your opened mattress from the end of this adjustment period right up to the end of the 365 trial.

To initiate a return, please call Customer Service on 0808 501 5373 or contact us by e-mail at returns@nectarsleep.co.uk. Once return eligibility is confirmed, one of our team will help facilitate that process from start to finish. To be preliminarily eligible for a return:

You have had your mattress for more than 30 days
You must still be within your 365-night trial period; and,
Your mattress must be clean, undamaged and in a condition that would enable us to donate it.

Upon approval, you will be refunded the full unit price of the mattress, less the value of any discount, previous refunds or promotional items received with the purchase, to your original method of purchase.

For unopened mattresses, you may return your mattress for any size or order errors without having to wait the required 30 days after delivery. We recommend confirming the size of your mattress prior to opening it; the size is listed on the on the outside of the packaging. In the event that you would like to return your unopened mattress, you have 365 calendar days after the date of delivery to exchange your mattress. You are allowed one exchange, not including any exchanges that are initiated due to manufacturer defect.

All opened items that are eligible for return (e.g. within the 365-night trial period) must be kept until 30 days after delivery.

For more details please check our Terms & Conditions.

Mattress Removal fee is non-refundable once an item has been collected. If you have purchased our Mattress Removal Service and have quickly changed your mind after finalising your purchase, prior to our collection of your mattress you may contact your Customer Service representative to discuss your options for refunding your Mattress Removal fee.

Is it possible to exchange my Nectar for a new one?

We would only expect to exchange your Nectar should there be something wrong. If for any reason you believe that your mattress is damaged or defective, please let us know immediately. Just give our Customer Service Team a call and we’ll work with you to correct that as soon as possible.

Are returns free?

Yes, they are free because we donate your unwanted mattress to charity. They will speak with you to arrange a collection and once it has been uplifted, we will begin your refund process.

How long will it take for my refund to be processed?

Once your returned item is received by our warehouse we will process your refund. Typically, refunds can take up to 14 business days to return back to the original payment method you provided.

How do I return a non-mattress product?

All of our non-mattress products which includes our Duvets, bed-frames and mattress protectors are covered by a 2 year warranty. You have 30 days to return your item as long as it is unopened and in its original packaging. We are very careful with the quality of our products and always expect the highest standards. Should you receive one of our items and believe there to be a defect, please get in touch with us and we will get this corrected as soon as possible.

How do I reach the Returns Department?

Our Customer Service Team is ready to help with your return via phone, chat or email. Phone number: 0808 501 5373 or returns@nectarsleep.co.uk.