Nectar RETURNS

TRY Nectar FOR 365 NIGHTS, RISK FREE AND HAPPINESS GUARANTEED.

We make it easy to test The Most Comfortable Mattress in your own home.

365 Night Trial, Risk Free

Nectar offers a 365 night trial, which is the longest trial period in the mattress industry. The trial begins the day the mattress is delivered, and extends for 365 nights so you can experience Nectar for a full year. If you don’t love your Nectar, you can get your money back, guaranteed.

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The Time You Need

They say that a lot can happen in a year, and we agree. That’s why we give you a full 365 night trial to make sure you agree that Nectar is the most comfortable mattress. Sleep experts agree it can take weeks for your body to adjust to a new mattress, and Nectar gives you the time you need to feel confident in your sleep.

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All Four Seasons

Nectar has been specifically engineered to sleep cool with Adaptive Cooling Technology Cover and two layers of Gel Memory Foam which responds to your body to dissipate heat and moisture. We stand by our promise that you’ll never sleep hot with Nectar. We give you a full year to test Nectar in all four seasons so you can say hello to sleeping cool, year round.

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Easy Returns, Money Back Guaranteed

It is rare when someone returns their Nectar, but it is a very simple and easy process should it happen. Just contact customer service who will confirm your original purchase and schedule a convenient pickup date. After we receive the mattress back in our facility, you can expect your full refund to process in just a few days.

FAQ

If you need to return your Nectar mattress, simply call, chat, or email us to start your no-hassle return.

A member of our Customer Service Team will ask for photos of the mattress to confirm your original purchase and the condition of the mattress. You will then be contacted to arrange a pick up time. Once our Customer Service Team has this information, we will set up your return at a date and time convenient for you and once we have received the mattress your full refund will be processed.

We would only expect to exchange your Nectar should there be something wrong. If for any reason you believe that your mattress is damaged or defective, please let us know immediately. Just give our Customer Service Team a call and we’ll work with you to correct that as soon as possible. 

Some charges may apply to returns from a number of areas in the UK. An £80 charge for return would apply to some areas of the Scottish Highlands and Northern Ireland. For the UK Islands and the Channel Islands a charge of £100 would apply.

Once your returned item is received by our warehouse we will process your refund. Typically, refunds will take between 3-5 business days to return back to the payment method you provided.

Our Customer Service Team is ready to help with your return via phone, chat or email. Phone number: 08000 219 333 or returns@nectarsleep.co.uk.

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